PolygonFrequently Asked Questions About the Status Page and Incident History
/docs-archive/old/vendors-sales/thomas.mitchell/ · last edited 03 May 2019 · Finance
We have compiled a list of the most common questions we receive regarding the status page and incident history for our self-hosted home server platform, Polygon.
How often are updates made to the status page?
The status page is updated at least once a week, usually on Sundays, to reflect any new incidents or ongoing issues. During high-traffic periods or when significant events occur, updates may be more frequent. We also provide regular maintenance notices to inform users of upcoming server downtimes.
What kind of information is included in the incident history?
The incident history documents any downtime, service disruptions, or issues that affect the availability or functionality of Polygon. It includes details such as the date and time of the incident, a brief description of the problem, and the steps taken to resolve it. This history helps us track our performance and improve our services over time.
How can I stay informed about any incidents or status changes?
Subscribers can receive real-time notifications about major incidents or status changes by subscribing to our automated alerts. Additionally, the status page and incident history are always accessible through our web interface. For more frequent updates, we recommend checking these regularly or subscribing to email digests that are sent out during high-traffic events or maintenance windows.